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Crucial Conversations: Tools for Talking When Stakes are High | 
 enlarge | Authors: Kerry Patterson, Joseph Grenny, Ron Mcmillan, Al Switzler, Stephen R. Covey
Publisher: McGraw-Hill
Category: Book
List Price: $16.95
Buy Used: $5.99
You Save: $10.96 (65%)
New (66) Used (100) Collectible (5) from $5.99
Avg. Customer Rating:  124 reviews
Sales Rank: 140
Media: Paperback
Edition: 1
Number Of Items: 1
Pages: 256
Shipping Weight (lbs): 0.8
Dimensions (in): 9 x 6.1 x 0.7
ISBN: 0071401946
Dewey Decimal Number: 153.6
UPC: 639785375159
EAN: 9780071401944
ASIN: 0071401946
Publication Date: June 18, 2002
Availability: Usually ships in 1-2 business days
Shipping: Expedited shipping available
Shipping: International shipping available
Condition: Standard used condition.
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Product Description
The New York Times Bestseller! Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to: - Prepare for high-impact situations with a six-minute mastery technique
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
- Keep listening when others blow up or clam up
- Turn crucial conversations into the action and results you want
Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
Download Description
Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives.
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| Customer Reviews: Read 119 more reviews...
 Good Book But Leaves Something Out July 3, 2008
This is an excellent book which deserves to be a best seller. Many people are using for business but it helps for personal relationships too. However, the book doesn't address the issue of why it is important to have real, live conversations. Just getting people to talk in person is a huge issue in all arenas in life. If your staff or family are hiding behind text messaging and e-mail then you need to read Talk Ain't Cheap...It's Priceless! Connecting in a Disconnected World
 Nothing new in this book June 18, 2008
0 out of 1 found this review helpful
Nothing new in this book, it copies things from other books and audio cd's. It is a ok read, but not sure if I would recommend anyone to read it. One thing I totally didn't like was the chapter telling you that sometimes it's ok to go to bed angry. I was thought never go to bed angry and I do not think that is a rule to break.
Good Tools for Tough Conversations June 9, 2008
A very good book with lots of specific, helpful tools to help you navigate difficult, emotionally-charged, conversations. I was a little put off by all the cute acronyms summarizing various steps along the way - CRIB, STATE, AMPPP, etc. - but in total agreement with their main points that in order to get people to add to the pool of meaning, you have to help them feel safe.
People interested in this topic should also look at the Glaser's book "Be Quiet, Be Heard" which covers similar material and presents models that I found are more intuitive and therefore easier to remember.
 Crucial Conversations A Must May 2, 2008
I feel this book can help with Crucial Conversations at home as well as in the workplace. If applied, it can improve basic interpersonal relationships and improve your life as well as those around you. Excellent, easy to read and understand, and gives the hows to put into practice.
Life changing book May 1, 2008
I wasn't really sure what to expect going into this book. I was simply reading it because a friend recommended it as a help for some of the team unity problems I was facing.
"Crucial Conversations" was a life-changer for me because it gave really practical ways on how to step up to the plate and resolve communication conflicts. I believe that it's already helped in the way I view everything that I spit out of my mouth - not to mention how I simply now observe dialog.
I would strongly recommend this book for people who are stepping into a leadership role for the first time - regardless if they consider themselves excellent at gritty dialog or not.
"Crucial Conversations" is also really useful for newlyweds who are learning the ropes to developing a solid foundation in their relationship.
This book was a lot of fun to read, as I laughed often realizing how the authors were describing me to a "T" (and I'm one who would consider themselves pretty stinkin' good at dialog). I'm sure I'll be going back to it time and time again in the near future.
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