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Airline Without A Pilot - Leadership Lessons/Inside Story of Delta's Success, Decline and Bankruptcy | 
 enlarge | Author: Harry, L. Nolan
Publisher: Targetmark Books (Management Advisory Services)
Category: Book
List Price: $24.95
Buy New: $15.41
You Save: $9.54 (38%)
New (15) Used (12) from $12.80
Avg. Customer Rating:  11 reviews
Sales Rank: 432814
Media: Paperback
Number Of Items: 1
Pages: 252
Shipping Weight (lbs): 0.6
Dimensions (in): 9.1 x 6.1 x 0.6
ISBN: 0977207609
Dewey Decimal Number: 658
EAN: 9780977207602
ASIN: 0977207609
Publication Date: October 17, 2005
Availability: Usually ships in 1-2 business days
Shipping: Expedited shipping available
Condition: Brand New - Never Opened. Fast, reliable delivery. Exceptional customer service. Selling books online since 1999. Standard shipping is USPS. Expedited shipping is UPS Ground. Expedited shipping will NOT deliver to HI, AK, PR, PO Boxes, APO/FPO.
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Product Description
The no holds barred, inside story of Delta's success, decline and path to bankruptcy...the lessons learned...and what it needs to do to take off again. It gives fresh answers to the often asked question,"What happened to Delta?" This book goes behind the incessant news stories for unique, never before published facts and insights into a classic success story and tragedy. It is based on extensive research, including behind-the-scenes information from 59 members of the "Delta family", the author's in-depth personal knowledge as a member of that family, and his broad experience as a business executive and management consultant. While giving poignant examples from many companies, Delta Air Lines is the book's poster child of a Board of Directors' and a leader's dramatic effects on tens of thousands of people. The book examines the leadership decisions by each of Delta's 7 CEO's and its Board of Directors and then highlights the decisions that built a highly profitable company for decades and those that have brought it to bankruptcy. The book is not the typical trip down 'memory lane', the template of many books about a corporation. Nor is it like the dozens of books today that focus on the airline industry. Instead, it is about leadership. There are profound and valuable lessons in this book for any leader, whatever the future brings for Delta. It guides them to answers to the questions, "What lessons can I learn from Delta to be more successful?" and "What can I learn from Delta to make sure it doesn't happen to my organization?". It is also about a remarkable group of people. As the book shows, Delta employees and retirees have been shining examples of commitment to its heritage - Service and Hospitality From The Heart - even when constrained by ineffective leaders. Part of the tragedy is the price they are now paying and will be paying for that ineffective leadership. The book is co-dedicated to the thousands of Delta employees and retirees who love what Delta once was and hope the current leaders have what it takes to restore it. This book is a fascinating inside look at a major U.S. corporation from both a business and a human perspective.
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| Customer Reviews: Read 6 more reviews...
great book January 18, 2008
1 out of 1 found this review helpful
This book was a gift for my husband who works for Delta. He really enjoyed the book.
Dead On! October 21, 2006
6 out of 6 found this review helpful
What an awesome book. I am a Delta employee with 18+ years and this is the best book I have read regarding my company. Although the Leadership would have us "little people" believe Delta is in bankruptcy because of us, this book places the Responsibility right where it belongs, with the CEO and Board of Directors. Thank you Mr. Nolan for disclosing the real facts! Those of us on the inside can relate to your book. It should be required reading, but instead, management at Delta has a prepared script to refute the truth disclosed in the book.
A Gripping Story...And It's Non-Fiction Too! August 20, 2006
4 out of 4 found this review helpful
With a sharp eye and a keen analytical pen, Harry Nolan holds up a chronological mirror for the reader so we can see the step-by-step erosion of this once-fine company. It's a shame that Delta didn't hire advisors with his insight when the cracks in the company's armor started to appear. Acknowledging current CEO Gerald Grinstein's efforts now to 'row the boat ashore', Nolan does not cut him any slack for his past omissions/commissions as a member of this infamous Board of Directors. WHERE WAS THE BOARD? is a question asked often throughout the book. This book should be required reading for every Director, present and future, of every company, to witness what can occur when the Board relinquishes its responsibilities as Delta's Board did. A gripping story...and it's non-fiction too!
Meltdown At The Top March 16, 2006
3 out of 5 found this review helpful
Once nationally recognized as one of the finest major corporations in the United States to work for, this book provides an insight into how a great company was led astray by an unfortunate string of incompetent leaders. This book should be required reading for anyone asked to serve on a company's Board of Directors or as a CEO/President. Lessons learned should be the ability to recognize a pattern of poor decisions and take decisive action before it is too late.
Peter Drucker type writing style - easy to read, valuable information with key management points expressed succinctly January 13, 2006
10 out of 10 found this review helpful
The book is an easy read. It is well organized and flows logically. In addition, it has slightly larger type with plenty of white space for improved readability.
The author writes in a style similar to Peter Drucker, one of my favorite business writers. He expresses valuable key management points in a succinct, easy to understand way.
The author brings his vast consulting experience together to very effectively relate to the issues that Delta faced. His perspective is how Delta's leaders - 7 CEOs and their Board - dealt with those issues and the leadership lessons we can all learn from the decisions of those leaders.
From this leadership perspective, he chronicles the company history, starting with C.E. Woolman, founder of Delta and a great leader during the company's early decades. Nolan then graphically shows how the roots and a culture that caused a growing company to flourish and thrive were damaged or abandoned by later leaders, ultimately leading Delta into bankruptcy.
The points made regarding the agenda of some management consultants are right on target. They deserve serious consideration by any CEO, Board or executive.
The book is a valuable, textbook case study in how a great company can go awry when the leaders lose focus and depart from the values and culture that made it great.
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