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Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction | 
 enlarge | Author: Mark Graban
Publisher: Productivity Press
Category: Book
List Price: $45.00
Buy New: $40.11
You Save: $4.89 (11%)
New (24) Used (6) from $40.11
Avg. Customer Rating:  4 reviews
Sales Rank: 92293
Media: Paperback
Edition: 1
Number Of Items: 1
Pages: 280
Shipping Weight (lbs): 1.2
Dimensions (in): 9.8 x 7 x 0.7
ISBN: 1420083805
Dewey Decimal Number: 362.11068
EAN: 9781420083804
ASIN: 1420083805
Publication Date: July 24, 2008
Availability: Usually ships in 1-2 business days
Condition: Brand New. Expected US delivery in 7-10 business days
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Product Description
Drawing on his years of working with hospitals, Mark Graban explains why and how lean can be used to improve safety, quality, and efficiency in a healthcare setting. After highlighting the benefits of lean methods for patients, employees, physicians, and the hospital itself, he explains how lean manufacturing staples such as Value Stream Mapping and process observation can help hospital personnel identify and eliminate waste in their own processes, effectively preventing delays for patients, reducing wasted motion for caregivers, and improving the quality of care. Additionally, Graban describes how Standardized Work and error-proofing can prevent common hospital errors and details root cause problem-solving and daily improvement processes that can engage all personnel in systemic improvement. A unique guide for healthcare professionals, this book clearly elaborates the steps they can take to begin the proactive process of lean implementation.
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| Customer Reviews:
Best Lean Book for Health Care October 8, 2008
1 out of 2 found this review helpful
I have been reading Lean for a year since I came across it in my MBA program. In my opinion, it is the very best way to fix what ails hospitals. I have visited two of the leaders in the field including Virginia Mason Hospital in Seattle and a ThedaCare Lean event in Wisconsin. I am an experienced Critical Care Physician. This book puts it all together. The author, although an engineer, GETS healthcare. This book is for those of you who have worked long and hard in the trenches of clinical work in hospitals.
The author explains Lean clearly and concisely, and applies the material to hospital functions. Lean teaches that those closest to the work are most able to fashion the processes of the work. In hospitals those closest to the work are the best trained and often the most intelligent. Who better to change the culture. The author minces no words when discussing the difficulties and challenges of attaining such a cultural change. Lean is the only visible way out of the problems of cost, quality, professional and patient satisfaction that have plagued our industry. Lean makes it clear that all these goals are not only attainable, but dependent on one another.
The book is easy to read. It is not dense. I was able to read it in my flight back and forth to Wisconsin. If you are at all interested in hospital quality initiatives or Lean healthcare, you should read this book.
Help for Ailing Hospitals October 4, 2008
1 out of 1 found this review helpful
Whether you are new to lean thinking or are an experienced practitioner, Mark Graban's book will raise and answer important questions. The book is highly readable and provides enough detail and examples of lean as it is being applied in healthcare without losing the reader in jargon.
I recommend it for all hospitals and healthcare professionals, whether they are enthusiastic about lean or skeptical. We are all consumers of healthcare, a service whose cost and quality need to be improved dramatically. This book offers light towards a path to do this.
Excellent Lean Resource October 3, 2008
Too many believe that "Lean" is a manufacturing technology. Mark Graban's well written book clearly demonstrates how Lean principles can be extended to service industries such as healthcare. Everyone benefits from performing tasks more efficiently, which is absolutely essential in healthcare where demand is increasing and the number of healthcare workers is often decreasing. Mark demonstrates how each hospital can improve through value stream analysis, kanban, mistake-proofing, flow, and 5S, among other Toyota Production System methods. This is truly a great contribution to the healthcare profession!
Waiting for a long time September 14, 2008
1 out of 1 found this review helpful
Lean Hospitals is a book I have been waiting to be written since 2004 when I first began teaching Lean to healthcare professionals. I just wish I had it four years ago. The book is fast read and does a nice job bridging Lean concepts and principles into the healthcare environment through examples and stories. Additionally, the book does not just focus on the tools Lean, but also the management system. This is a prerequisite for me before I will purchase any book to share with my senior leadership team (I just ordered a copy for the entire team).
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