Managing Public Disputes: A Practical Guide for Professionals in Government, Business and Citizen's Groups | 
 enlarge | Authors: Susan L. Carpenter, W. J. D. Kennedy
Publisher: Jossey-Bass
Category: Book
List Price: $45.00
Buy Used: $28.00
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Sales Rank: 356161
Media: Paperback
Edition: 2 Sub
Number Of Items: 1
Pages: 314
Shipping Weight (lbs): 1
Dimensions (in): 8.8 x 5.9 x 0.9
ISBN: 0787957429
Dewey Decimal Number: 658.4053
EAN: 9780787957421
ASIN: 0787957429
Publication Date: July 31, 2001
Availability: Usually ships in 1-2 business days
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Condition: Paperback Textbook Student edition. Copyright:2001 CD NOT INCLUDED. Light dirt, wear, fading, or curling of cover or spine. Good binding. NO apparent loose pages. NO apparent missing pages. Moderate staining or wrinkling from liquid damage. Does not affect the text. Heavy writing and highlighting. Marker on back cover or bottom edge of book. ct All of our books are Legally copy righted US student editions
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Product Description
For more than a decade, Managing Public Disputes has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the national to the community level. It includes:
* Ten proven principles for managing conflict
* A comprehensive framework with step-by-step procedures for creating productive outcomes
* Seven illustrative case examples
* Detailed advice on effective methods for collecting information, conducting interviews, and analyzing a conflict situation
* Suggestions for handling special problems such as reluctant participants, keeping people at the negotiation table, and handling situations where emotions are running high
* Eight tasks targeted for designing an overall strategy for managing public disputes
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