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Check-In Check-Out: Managing Hotel Operations (8th Edition) | 
 enlarge | Authors: Gary K. Vallen, Jerome J. Vallen
Publisher: Prentice Hall
Category: Book
List Price: $84.00
Buy New: $55.00
You Save: $29.00 (35%)
New (19) Used (10) from $55.00
Avg. Customer Rating:  2 reviews
Sales Rank: 612502
Media: Hardcover
Edition: 8
Number Of Items: 1
Pages: 624
Shipping Weight (lbs): 2.8
Dimensions (in): 9.9 x 8.2 x 1.2
ISBN: 0132059673
Dewey Decimal Number: 647.94068
EAN: 9780132059671
ASIN: 0132059673
Publication Date: April 4, 2008
Availability: Usually ships in 1-2 business days
Shipping: Expedited shipping available
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Product Description
This book has been a job-training leader and valuable professional reference in rooms management for over two decades. It provides exceptionally complete coverage of the hotel's front office and all of the support positions that make it work—from the international reservation network, to legal concerns, sales and marketing techniques, management issues, room rate formulas, control and oversight, etc. In a sequence that follows the flow of most guests—reservation, arrival, billing, departure, auditing and accounting—the book treats both the how-to (e.g., completing a reg card) and the wherefore (e.g., yield management) while keeping readers abreast of the trends currently affecting the industry. For hotel/resort managers and front-office support staff.
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| Customer Reviews:
 a very good book February 7, 2006
13 out of 13 found this review helpful
I bought this book to understand better the modern age in the hotel industry. I run a small hotel in Greece with my family and now we are building a new more up to date one. This book helped me to understand the hotel industry as a whole and the way it is changing. It covers with detail many issues, from GDS to bed making. There are hundrends of examples that make it easy to understand what is being discused. It is abstract at the beginning of every chapter and becomes more practical (how to do things) further on.
Although the books draws most cases and examples from big properties, I found it very helpful and discovered many ways to improve the service we offer in our small hotel.
It is one of the books that I will keep for reference and the best I have read so far, among those that try to cover almost every aspect of running a hotel. I can not think of someone in the hotel bussines who would not find this book intresting and worth reading.
 CHECK-IN CHECK OUT January 19, 2002
7 out of 22 found this review helpful
THIS IS IS WELL WRITTEN BOOK IT COVERS ALL THE ISSUES ABOUT RUNNING A HOTEL/MOTEL.I FOUND THIS BOOK VERY HELPFUL.
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