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My Sister's a Barista: How They Made Starbucks a Home Away from Home (Great Brand Stories series) | 
 enlarge | Author: John Simmons
Publisher: Cyan Communications
Category: Book
List Price: $12.95
Buy New: $4.49
You Save: $8.46 (65%)
New (34) Used (13) from $4.00
Avg. Customer Rating:  3 reviews
Sales Rank: 540129
Media: Paperback
Edition: Revised
Number Of Items: 1
Pages: 192
Shipping Weight (lbs): 0.4
Dimensions (in): 6.7 x 5.1 x 0.8
ISBN: 1904879276
Dewey Decimal Number: 658.827
EAN: 9781904879275
ASIN: 1904879276
Publication Date: April 1, 2005
Availability: Usually ships in 1-2 business days
Shipping: Expedited shipping available
Shipping: International shipping available
Condition: New! ** Book will be mailed in bubble for a safe journey!*** Buy with confidence from a 5-STAR seller! *** THOUSANDS of satified customers!
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Product Description
Insight into Starbucks's rise to worldwide recognition is given in this tale of marketing success. From three college friends' dreams of coffee beans to the cafes that are open on nearly every street corner, Starbucks has grown immensely with three new shops opening every day across the world. Full of interesting facts about the coffee giant, the book includes a rare interview with CEO Howard Schultz.
Each title in this series features an in-depth, biographical look at one of today's top brands, such as Guinness, Adidas, and Starbucks. The brands included have all established themselves not only as financial successes but also as cultural icons. The storytelling style and eye-catching design of the books make learning about these innovative brands stimulating and enjoyable.
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| Customer Reviews:
GREAT BOOK July 20, 2008
I think this is a great book that gives not only the story of starbuck's as a store, but it also narrates how the company's philosophy of the company was established giving it's added value service.
Highly recommend for anyone who works on marketing or communications related areas.
 Depends what you are looking for May 5, 2008
2 out of 2 found this review helpful
I love all things Starbucks which is why I purchased this book.
I was under the impression that this story would be a diary type book, complete with juicy stories of interactions and goings on at Starbucks.
This was not the case. This book is basically loaded with all types of information (business-wise mainly) on Starbucks, coffee, and the industry in general. There are some great photographs of various Starbucks stores in various cities in the world.
This book is interesting if you are looking for dry facts. If you are looking for anecdotes, cute stories or juicy gossip, this is not the book for you.
However, having said that, it is obvious that the author was painstaken about his research and certainly took his subject matter to heart.
 Excellent book! June 8, 2005
59 out of 64 found this review helpful
This book can be finished in a day! I simply couldn't put it down. It's written as a story so you get quickly pulled into the storyline to find out the end. Although, you already know the ending...Starbucks is one of the most admired brands and successful companies ever known.
So how did they do it? This book answers this question and more. What I enjoyed about the book is that it opened the door to the heart and soul of Starbucks to reveal their evolution and foundation. As I prepare my business plan, this book has been more helpful to me than typical business plan books. A lot of times those books provide heartless examples of companies. Sure you've got a great idea for a product or service, but how do you translate that into a brand? What is in the best interest for your customer? After all, Starbucks just sells coffee and coffee related products - nothing extravagant alone, but the mystical & romantic experience surrounding their coffee is a distinctive brand that is difficult to match.
This book answers the Who? Where? When? Why? How? of the Starbucks development - their trials, errors and commitment to their beliefs. The concepts discussed in the book are things that I feel touch every business, yet this book provides consistent examples of how to address them.
Concepts such as:-
-Growth & development
-Branding
-Why you don't have to franchise to be successful brand
-Rewarding customers by first rewarding employees ("partners") and suppliers
-Turning down profitable alternatives if it sacrifices the customer's overall experience or a partner's view of the company
I must admit I have not read "Pour your heart into it" so I can't comment on any similarities/differences between the two books. What I can say is that if you are interested in creating a world-class company and want to learn how to infuse your company with a soul (rather than focusing on your product development) to ensure success, then this is your book!
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