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Service Quality in Leisure and Tourism | 
 enlarge | Authors: Christine Williams, John Buswell
Publisher: CABI
Category: Book
List Price: $55.00
Buy New: $49.22
You Save: $5.78 (11%)
New (14) Used (14) from $7.95
Sales Rank: 2219255
Media: Paperback
Edition: 1
Number Of Items: 1
Pages: 240
Shipping Weight (lbs): 1.2
Dimensions (in): 9.5 x 6.8 x 0.8
ISBN: 0851995411
Dewey Decimal Number: 910.684
EAN: 9780851995410
ASIN: 0851995411
Publication Date: May 22, 2003
Availability: Usually ships in 1-2 business days
Shipping: International shipping available
Condition: Brand New, Perfect Condition, Please allow 4-14 business days for delivery. 100% Money Back Guarantee, Over 1,000,000 customers served.
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Product Description
The service sector is considered to lag behind manufacturing in introducing quality management cultures. The leisure and tourism industry has tended to be even more dilatory, and so quality management was not given a high priority until recently. This book aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism. It helps to comprehend the various dimensions of service quality along with the associated underpinning theory, facilitating and understanding of service, its characteristics and typology. Suitable for students and researchers, it shows how to evaluate critically the numerous quality management systems and techniques available within the context of the leisure and tourism business environment.
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