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Balanced Scorecard: Step-by-Step for Government and Nonprofit Agencies | 
 enlarge | Author: Paul R. Niven
Publisher: Wiley
Category: Book
List Price: $45.00
Buy New: $31.05
You Save: $13.95 (31%)
New (20) Used (2) from $31.05
Avg. Customer Rating:  8 reviews
Sales Rank: 79223
Media: Hardcover
Edition: 2
Number Of Items: 1
Pages: 366
Shipping Weight (lbs): 1.5
Dimensions (in): 9 x 6.1 x 1.4
ISBN: 0470180021
Dewey Decimal Number: 352.357
EAN: 9780470180020
ASIN: 0470180021
Publication Date: April 11, 2008
Shipping: Eligible for Super Saver Shipping
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Product Description
"The Balanced Scorecard has risen to the performance measurement challenge of the private sector and is equally well-equipped to facilitate a rapid and dramatic transition of twenty-first-century nonprofit and public organizations." -from Chapter Two
The emphasis today on demonstrated organizational performance is not limited to private-sector corporations. Public and nonprofit agencies are also finding that, as financial resources decrease and demand for results increases, they too must institute performance goals along with programs and processes that consistently progress toward those goals. Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies, Second Edition empowers your organization to turn strategy into performance at every organizational level and translate your intangible resources such as innovation, customer relationships, and intellectual capital into real value.
Significantly updated and enhanced to reflect the latest theory and practice of performance management for the nonprofit and public sectors, this results-focused and practical book:
* Provides a "get-started" questionnaire for readers to assess their agency's readiness and get them started on implementation
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Includes all-new cases based on the author's experience implementing the Balanced Scorecard in the public and nonprofit sectors
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Offers completely revamped coverage of Strategy Maps with new sections on how to facilitate a Strategy Map session
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Introduces the Office of Strategy Management (OSM), a new and vitally important function that seamlessly integrates the worlds of strategy formation and execution
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Spans the entire spectrum of a Balanced Scorecard implementation
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Explains how to alter the "geography" of the Balanced Scorecard to fit public and nonprofit agencies
Public and nonprofit organizations are not immune to the tempest of change swirling about our modern world. Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies, Second Edition outlines the very real benefits of the field-proven Balanced Scorecard approach, and details how it can be tailored to the unique requirements and realities of nonprofit and public-sector organizations. Let it show you how to use the Balanced Scorecard to help your organization dramatically improve strategic and fiscal effectiveness-and better meet the needs of your stakeholders and board members.
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| Customer Reviews: Read 3 more reviews...
How to tweak the standard model Balanced Scorecard for nonprofit and government organizations July 26, 2008
Managers face competing interests in running a company. Their compensation programs are set to try and focus their performance, but if it is only set on revenue the company might end up losing money while paying the top executives big performance bonuses. If it is on net income, they can manipulate the accounting by cutting the heart out of future business, again, damaging the company while getting a big paycheck. If you put them on straight salary, you won't be able to hire most of the best talent. So, what do you do?
The Balanced Scorecard was originally created in the private sector to create management goals that, yes, balance a variety of factors. You use historical and industry data as well as current performance metrics. The interests of shareholders and stakeholders are also balanced in some way, as are any other combination of factors that can help managers get a better picture of what matters to the success of the company and the benefit of its owners, its employees, and its stakeholders.
This book takes this tool and shows you how to adapt it to public sector entities and nonprofit agencies. Paul Niven draws on his years of experience and shows you how to tweak the model and use it to increase your organization's effectiveness. He also takes us through the success story of Charlotte, North Carolina.
If you are interested in this model and are a governmental agency or a nonprofit organization, this is a fine resource.
Reviewed by Craig Matteson, Ann Arbor, MI
A great book February 17, 2008
A very clear and practical view of the Balanced Scorecard tool. The text has the right amount of theoretical background and gives very enlightening exemples and advice to those interested in this field. However most of the exemples comes from private sector and non-profit organizations. Little from government and armed-forces.
But in general terms this is an excelent book. I recommend it.
Exellent Info about what Scorecards can do for you February 17, 2008
This book is informative and keeps your interest. Lots of case studies and examples. The author keeps the focus on why scorecards should be used and places emphasis on how to keep them useful.
Great discussion of what is really a side topic to Balanced Scorecards November 10, 2006
2 out of 3 found this review helpful
Balanced Scorecards make lots of sense for the For-Profit world for which they were originally developed. What makes this book so good is that they have concentrated on what makes Non-Profits different and how to conceptualize how the BC works in that arena. The book is well written and easy to understand. It is a must for all non-profit execs.
Church Ministry Aid November 10, 2006
3 out of 4 found this review helpful
Very helpful approach in developing a measuring tool for monitoring ministry growth and tracking to Vision.
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