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Service Operations Management (3rd Edition) (Financial Times)

Service Operations Management (3rd Edition) (Financial Times)

zoom enlarge 		Authors: Robert Johnston, Graham Clark
Publisher: Prentice Hall
Category: Book

List Price: $70.00
Buy New: $56.00
You Save: $14.00 (20%)



New (14) Used (4) from $55.00

Avg. Customer Rating: 5.0 out of 5 stars 1 reviews
Sales Rank: 86346

Media: Paperback
Edition: 3
Number Of Items: 1
Pages: 552
Shipping Weight (lbs): 2.3
Dimensions (in): 9.6 x 7.4 x 1.2

ISBN: 1405847328
Dewey Decimal Number: 658
EAN: 9781405847322
ASIN: 1405847328

Publication Date: June 15, 2008
Availability: Usually ships in 1-2 business days
Shipping: Expedited shipping available
Shipping: International shipping available
Condition: New Book. Paperback.
Also Available In:

  • Paperback - Service Operations Management: Improving Service Delivery (2nd Edition)
  • Paperback - Service Operations Management
  • Paperback - Service Operations Management: AND Operations Management
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Customer Reviews:

5 out of 5 stars Great text for teaching service operations management   May 12, 2005
 5 out of 7 found this review helpful

Johnston and Clark is the textbook of choice for teaching service operations management. Its coverage is balanced and its style induces active class discussion. The end-of-chapter cases are short and inviting while losing nothing essential.

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