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ISO/IEC 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO/IEC 20000 Certification, FAQs, Mapping Responsibilities, Terms, Definitions and ISO 20000 Acronyms | 
 enlarge | Authors: Claire Engle, Jackie Brewster, Gerard Blokdijk
Publisher: Emereo Pty Ltd
Category: Book
List Price: $39.95
Buy New: $39.94
You Save: $0.01
New (12) Used (3) from $39.94
Sales Rank: 452723
Media: Paperback
Number Of Items: 1
Pages: 84
Shipping Weight (lbs): 0.1
Dimensions (in): 9.1 x 6.2 x 0.4
ISBN: 1921523034
Dewey Decimal Number: 004
EAN: 9781921523038
ASIN: 1921523034
Publication Date: May 23, 2008
Availability: Usually ships in 1-2 business days
Shipping: International shipping available
Condition: Brand New. Delivery is usually 5 - 8 working days from order, International is by Royal Mail Airmail
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Product Description
The Art of Service has collected the experiences of organizations, quality managers and auditors who have actually worked with the present version of the ISO 20000 standard. This hard-won experience is presented here in this leading guide to understanding and satisfying the requirements of ISO/IEC 20000, and to applying the principles that underpin this internationally recognized family of standards for managing and communicating quality of IT Service Management Processes. The best-selling ISO/IEC 20000 quality management handbook from one of the worlds leading experts on the ISO 20000 family of standards. Fully updated with the latest experiences of successfully working with the standard from industry and the service sector, plus quality auditors. Analyses each section, clause and requirement in detail, with practical implementation guidance. Whether establishing an ISO/IEC 20000 quality management system for the first time, or upgrading an existing system, this handbook is ideal for students, practitioners, managers, instructors and auditors. It is supported by a wide range of solutions, FAQs, tips for implementers, and a glossary of terms that will be invaluable in any sector, industry, business or organization.
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