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New Releases
•Extreme Toyota: Radical Contradictions That Drive Success at the World's Best Manufacturer
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•Get There Early: Sensing the Future to Compete in the Present
 

Total Quality Management



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Coaching Knock Your Socks Off Service 
zoom enlarge  		 Coaching Knock Your Socks Off Service
Authors: Ron Zemke, Kristin Anderson

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New (36) Used (39) Collectible (1) from $4.27

Avg. Customer Rating: 5.0 out of 5 stars 2 reviews
Sales Rank: 25378
Category: Book
ASIN: 0814479359
Publication Date: October 21, 1996
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The Black Belt Memory Jogger: A Pocket Guide for Six Sigma Success 
zoom enlarge  		 The Black Belt Memory Jogger: A Pocket Guide for Six Sigma Success
Authors: Paul Sheehy, Daniel Navarro, Robert Silvers, Victoria Keyes, Deb Dixon

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Avg. Customer Rating: 4.5 out of 5 stars 5 reviews
Sales Rank: 143267
Category: Book
ASIN: 1576810437
Publication Date: June 2002
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HPI Essentials 
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Author: George Piskurich

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Avg. Customer Rating: 4.5 out of 5 stars 3 reviews
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ASIN: 1562863150
Publication Date: June 15, 2002
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 Service Quality Management in Hospitality, Tourism and Leisure
Author: Mok Sparks

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New (1) Used (2) from $80.79

Sales Rank: 3249688
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ASIN: 8179921840
Publication Date: May 30, 2005
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