QBQ! The Question Behind the Question: Practicing Personal Accountability in Work and in Life | 
 enlarge | Author: John G. Miller
Publisher: Putnam Publishing Group
Category: Book
List Price: $19.95
Buy New: $5.99
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Avg. Customer Rating:  173 reviews
Sales Rank: 1543
Media: Hardcover
Edition: 1
Number Of Items: 1
Pages: 128
Shipping Weight (lbs): 0.3
Dimensions (in): 8.3 x 5.4 x 0.7
ISBN: 0399152334
Dewey Decimal Number: 153.83
EAN: 9780399152337
ASIN: 0399152334
Publication Date: September 9, 2004
Availability: Usually ships in 1-2 business days
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Condition: SATISFACTION GUARANTEED! NEW Book! May have remainder mark. Most orders ship within 1 BUSINESS DAY with ORDER CONFIRMATION.
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Amazon.com
QBQ! by John G. Miller is a motivational primer aimed at purging the "blame, complaining, and procrastination" from the workplace. Miller believes that one of the hallmarks of today's business culture is a lack of personal accountability; he prescribes the cure in this series of short stories and personal observations drawn from his years of experience running his organizational development firm. His main point is that positive change begins with individuals changing themselves: "Instead of asking, 'When will others walk their talk?' let's walk our talk first." The result is choppy (39 chapters in 115 pages), and at times Miller's advice boils down to truism and cliche. Nevertheless, managers whose workplaces demand remedial, straightforward advice should find a useful tool here. --Harry C. Edwards
Product Description
Who Moved My Cheese? showed readers how to adapt to change.
Fish! helped raise flagging morale.
Execution guided readers to overcome the inability to get things done.
QBQ! The Question Behind the Question, already a phenomenon in its self-published edition, addresses the most important issue in business and society today: personal accountability.
The lack of personal accountability has resulted in an epidemic of blame, complaining, and procrastination. No organization-or individual-can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability.
The solution involves an entirely new approach. We can no longer ask, "Who dropped the ball?" "Why can't they do their work properly?" or "Why do we have to go through all these changes?" Instead, every individual has to ask the question behind the question: "How can I improve this situation?" "What can I contribute?" or "How can I make a difference?"
Succinct, insightful, and practical, QBQ! The Question Behind the Question provides a method for putting personal accountability into daily action, which can bring astonishing results: problems get solved, barriers come down, service improves, teamwork grows, and people adapt to change.
Download Description
"Who Moved My Cheese? showed readers how to adapt to change. Fish! helped raise flagging morale. Execution guided readers to overcome the inability to get things done. QBQ! The Question Behind the Question, already a phenomenon in its self-published edition, addresses the most important issue in business and society today: personal accountability. The lack of personal accountability has resulted in an epidemic of blame, complaining, and procrastination. No organization-or individual-can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability. The solution involves an entirely new approach. We can no longer ask, ""Who dropped the ball?"" ""Why can't they do their work properly?"" or ""Why do we have to go through all these changes?"" Instead, every individual has to ask the question behind the question: ""How can I improve this situation?"" ""What can I contribute?"" or ""How can I make a difference?"" Succinct, insightful, and practical, QBQ! The Question Behind the Question provides a method for putting personal accountability into daily action, which can bring astonishing results: problems get solved, barriers come down, service improves, teamwork grows, and people adapt to change. "
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| Customer Reviews: Read 168 more reviews...
 QBQ - Thee Question Behind the Question July 9, 2008
I Love this book! It is a very short and to the point read. As a Sales Manager, I found great value in what John Miller had to say and I have given many copies as gifts to other newly promoted managers.
Personal Accountability July 1, 2008
I purchased additional copies of this book to share with my co-workers. My company would like to see all of us take personal accountability for our own growth and development and QBQ is a terrific resource to help us understand personal accountability.
Doesn't Beat Around The Bush April 21, 2008
This book can be read in one sitting easily and gets right to the point. If you were ever wondering why others act the way you do, this book will quickly make you understand why you need to let those thoughts go and just worry about your own actions. Great read for ANYONE!
Little book, BIG message! April 20, 2008
QBQ is an easy read with an excellent message. Simply what can you do to improve the situation? As an instructor for career training I often see women who have fallen into the trap of victim thinking. This book simply and clearly directs you towards personal responsibility. I love it! Be the star, provide a product or service that actually serves! That is the key to business (and personal!) success! Go that extra mile and thrive. Stop complaining about the reasons why you can't , and start creating ways that you CAN!Worth reading!!
Laure Gill
Reborn Rooms Training Center
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Brilliant! April 6, 2008
1 out of 2 found this review helpful
We were facing some pretty tough challenges in our small company regarding employee moral. We passed this book out to our staff members and got together 2 weeks later to discuss.
We saw immediate results! Our staff now takes ownership, complains less, and contributes more than I ever expected!
This book is a must have for any business owner and their staff - you won't be dissapointed!
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