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Coaching Knock Your Socks Off Service | 
 enlarge | Authors: Ron Zemke, Kristin Anderson
Publisher: AMACOM
Category: Book
List Price: $18.95
Buy New: $6.84
You Save: $12.11 (64%)
New (32) Used (33) Collectible (1) from $3.44
Avg. Customer Rating:  2 reviews
Sales Rank: 99409
Media: Paperback
Edition: 1
Number Of Items: 1
Pages: 160
Shipping Weight (lbs): 0.6
Dimensions (in): 8.9 x 5.9 x 0.6
ISBN: 0814479359
Dewey Decimal Number: 658.314
EAN: 9780814479353
ASIN: 0814479359
Publication Date: October 21, 1996
Availability: Usually ships in 1-2 business days
Condition: Expedited shipping is not available for this item. Items are mailed via USPS media mail within 2 business days and should arrive 4-14 business days later.
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| Editorial Reviews:
Amazon.com
Top performers in sports and the performing arts never outgrow their need for coaching, say authors Ron Zemke and Kristin Anderson, so why should your front-line employees be any different? On the contrary, they insist, workers also need ongoing encouragement and assistance in order to upgrade their customer-service skills, maintain their daily motivation, and enhance their ability to react when new problems arise. Coaching Knock Your Socks Off Service, the latest entry in a popular series, offers a series of solid suggestions for achieving first-rate customer service in any business environment through sustained coaching by management and employees themselves.
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| Customer Reviews:
THE best book on customer service out there ! March 13, 1999
41 out of 42 found this review helpful
This is a superb book. I recommend it to everyone. It has a delightful fun tone about it, easy to read with lovely cartoons & it is THE book to read on how to easily & simply coach your staff about customer service.... AND get them to pay attention & actually do it ! It is so logical & so effective. I am a customer service consultant to the top 100 & I find this book invaluable. You MUST read it !
Outstanding practical guide on how to actually be a coach! October 7, 1998
16 out of 17 found this review helpful
This book comes closest to being an actual "how to" coach book. It is a practical, easy to read plan to improve coaching skills or start developing them. Every new coach always asks "where is the book that tells you how to do it?" This is it!
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