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Setting the Table: The Transforming Power of Hospitality in Business

Author: Danny Meyer
Publisher: Harper Paperbacks
Category: Book

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Avg. Customer Rating: 5.0 out of 5 stars

34 reviews
Sales Rank: 10960

Media: Paperback
Number Of Items: 1
Pages: 336
Shipping Weight (lbs): 0.5
Dimensions (in): 8 x 5.1 x 0.9

ISBN: 0060742763
Dewey Decimal Number: 650
EAN: 9780060742768
ASIN: 0060742763

Publication Date: February 1, 2008
Availability: Usually ships in 1-2 business days
Shipping: International shipping available
Condition: BRAND NEW

Also Available In:

•	Hardcover - Setting the Table: The Transforming Power of Hospitality in Business
•	Kindle Edition - Setting the Table
•	Audio CD - Setting the Table CD: The Transforming Power of Hospitality in Business
•	Audio Download - Setting the Table: The Transforming Power of Hospitality in Business

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Editorial Reviews:

Amazon.com
Book Description
In October 1985, at age 27, Danny Meyer, with a good idea and scant experience, opened what would become one of New York City's most revered restaurants--Union Square Cafe. Little more than twenty years later, Danny is the CEO of one of the world's most dynamic restaurant organizations, which includes 11 unique dining establishments, each at the top of its game. How has he done it? How has he consistently beaten the odds and set the competitive bar in one of the toughest trades around?

In this landmark book, Danny shares the lessons he's learned while developing the winning recipe for doing the business he calls "enlightened hospitality." This innovative philosophy emphasizes putting the power of hospitality to work in a new and counterintuitive way: The first and most important application of hospitality is to the people who work for you, and then, in descending order of priority, to the guests, the community, the suppliers, and the investors. This way of prioritizing stands the more traditional business models on their heads, but Danny considers it the foundation of every success that he and his restaurants have achieved.

Full of behind-the-scenes history on the creation of Danny's most famous restaurants and the anecdotes, advice, and lessons he has accumulated on his long and ecstatic journey to the top of the American restaurant scene, Setting the Table is a treasure trove of innovative insights that are applicable to any business or organization.

Service with a Smile: Dishing with Danny Meyer

Is the customer always right? According to Danny Meyer, one of America's leading restauranteurs, the answer is no--but "they must always feel heard." Named one of the most influential New Yorkers of 2006 by New York magazine, Meyer, the founder and co-owner of 11 of Manhattan's most influential restaurants, including Union Square Cafe, Gramercy Tavern, Tabla, The Modern, Blue Smoke, and Shake Shack, has penned Setting the Table: The Transforming Power of Hospitality, a business book that reads like food lit and equal part personal memoir. Amazon.com senior editor Brad Thomas Parsons took some time from his daily long-distance day-dreaming of Shake Shack and caught up with the ever-gracious Danny Meyer over e-mail to ask about his new book, the Food Network, his favorite cookbooks, insider tips on dining out, and much more.

Read our Amazon.com interview with Danny Meyer

More from Danny Meyer

Union Square Cafe Cookbook

Setting the Table [Audio CD]

Second Helpings from Union Square Cafe

Product Description

At age twenty-seven, Danny Meyer launched his groundbreaking Union Square Cafe—the first of his innovative and revered New York City institutions. Twenty-three years later, he is CEO of one of the world's most dynamic restaurant organizations. Now Danny shares the groundbreaking business philosophy that serves as the foundation for every success he has achieved: "the virtuous cycle of enlightened hospitality." By putting the power of hospitality to work in a new and counterintuitive way—applying it first and foremost to his employees, and then to guests, community, suppliers, and investors—Danny has consistently beaten the odds while setting the competitive bar in one of the toughest trades around.

A landmark, bestselling business book and a fascinating behind-the-scenes history of the creation of Danny's most famous eating establishments, Setting the Table is a treasure trove of valuable, innovative insights applicable to any business or organization.

Customer Reviews: Read 29 more reviews...

5 out of 5 stars

Beginning restaurateurs, this you must read August 20, 2008
The restaurant business begins with a vision well founded on food knowledge. Having had great and many good meals helps. But the lessons of this book are many: the best is his order of priorities....first the employees, then the customers, then the suppliers and last the investors. Brilliant.

5 out of 5 stars

THE book for anyone dealing with customers May 25, 2008
One of the best business books I've ever read. Danny really "gets it" as far as treating his employees and customers like family and VERY important people. THIS is why he is so successful with the top restaurants in NYC. A MUST read for anyone in sales or who deals with customers and employees on a daily basis

5 out of 5 stars

Hospitality defined! May 12, 2008
A great book that describes how to create customers for life, with "enlightened hospitality", creating an outstanding customer experience, based on a dialog with the customer. As he puts it "picking up the rocks" (to find the info) and "connecting the dots", a process that could and should be copied for every business.

His passion for food comes across the written page, its contagious.
I'm not a wine drinker but his passion made me want to give it a try.

I never been to one of his restaurants but I now see a trip to New York to visit his restaurants.

Highly recommended not only for restaurateurs, but for every business that has contact with customers.

5 out of 5 stars

Wonderful Insights on the Hospitality Business April 5, 2008
1 out of 1 found this review helpful

This is one of the best books I have ever read on the hospitality business. Given that it is the industry that I am in, I probably found it more entertaining and insightful than many may who are NOT in the industry. Either way, a great read.

5 out of 5 stars

An Advertising Book in Disguise March 4, 2008
1 out of 1 found this review helpful

I was about to leave for vacation, and was looking for a beach read. Danny Meyer had been generous enough to supply an endorsement for my book, The Art of Client Service, so the least I could do was buy his book.

I am very glad I did.

Setting the Table certainly is a book on how to provide superior hospitality to customers, but it's more than that: it's the best book I've read on what it means to provide service to clients in ANY business. Its candor, humility, and generosity of spirit are reflected in all the lessons Danny learned, applied, and now recounts as he grew to be a leader.

My only quibble, and it is a small one, is that the book lacks an index. I assume this was a conscious decision on Danny's part, possibly because he does not view Setting the Table as a "how to" guide. But the reality is, the book is loaded with practical advice on how to build and sustain enduring client relationships. An index would help readers refer to lessons that inspired or motivated them.

My one regret is that I failed to include Setting the Table in my book's annotated bibliography of the 20 titles advertising people should read. I will, however, add it to the Art of Client Service website. And most important of all, I will recommend the book to all my advertising industry colleagues.

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