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Salesforce.com For Dummies (For Dummies (Computer/Tech)) | 
 enlarge | Author: Tom Wong
Publisher: For Dummies
Category: Book
List Price: $24.99
Buy New: $13.00
You Save: $11.99 (48%)
New (17) Used (4) from $13.00
Avg. Customer Rating:  8 reviews
Sales Rank: 15393
Media: Paperback
Edition: 3
Number Of Items: 1
Pages: 408
Shipping Weight (lbs): 1.5
Dimensions (in): 9.2 x 7.3 x 1
ISBN: 0470318120
Dewey Decimal Number: 005
EAN: 9780470318126
ASIN: 0470318120
Publication Date: August 4, 2008 (New: Last 30 Days)
Availability: Usually ships in 1-2 business days
Condition: Never used but shows minor shelf wear from improper storage.
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Product Description
Ready to start solving business challenges with CRM (Customer Relationship Management) software? Interested in the latest enhancements and updates to Salesforce.com? Salesforce.com For Dummies, 3rd Edition, has just what you need! Salesforce.com is like an assistant for your sales, customer service, and marketing efforts — one that never takes a day off and never asks for a raise. Because it’s an Internet service, you sign up and log in through a browser, and it’s immediately available. Salesforce.com For Dummies, 3rd Edition shows you how to choose the right edition of Salesforce.com, and then how to use it to: - Prospect, manage accounts, develop contacts, and calculate forecasts
- Manage your customers and your teams, and close more business
- Analyze, migrate, and maintain your data
- Track and resolve customer service issues
- Generate and pursue more sales leads and boost your revenue
- Use Salesforce with Google AdWords and manage your Internet marketing
- Integrate Salesforce.com with ERP applications for greater value
- Make sales data available to sales reps, managers, and executives
- Follow the sales process from lead to close and see how to maximize your productivity
You already know how competitive business is today, so there’s no time to lose! Salesforce.com For Dummies, 3rd Edition gets you going with this all-important CRM technology right away.
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| Customer Reviews: Read 3 more reviews...
 Salesforce for Dummies March 26, 2008
1 out of 1 found this review helpful
Good overview but lacking in detailed usage instructions. Need to have step by step walk throughs because the online help feature is very confusing. Also needs to reference more clearly what version of Salesforce and modules are needed for certain scenarios.
A Review Of The Reviews February 25, 2008
5 out of 5 found this review helpful
I couldn't help noticing that there are 3 Five Star raving reviews of this book posted on the same day from Feb 6 2005 (Strange considering there are only 6 in total). I'm sorry but that is too coincidental making them suspect and of no use to someone like me who just wants an honest opinion from an objective reader.
 Wouldn't recommend the Kindle Edition February 9, 2008
1 out of 1 found this review helpful
If you're considering this title in the Kindle edition - think twice. There are numerous screenshots which are simply too small to read. Text can be enlarged on the Kindle, but images cannot. Stick with the paper edition.
 Great help for the new user. September 22, 2005
9 out of 9 found this review helpful
I purchased several copies of the book for my sales team whose technical proficiency was across the board. While all of the material is covered in the online help available from Salesforce.com, several team members felt much more comfortable with a book that they could hold. It is a great help in getting all of the team members to use the same nomenclature which is the first step in any sales "methodology" becoming effective.
Those wishing a deeper dive, should look at the author's other books targeted towards a more advanced and technical audience.
Dumming it down for an admitted dummy February 6, 2005
14 out of 18 found this review helpful
As a new user to the CRM program, Salesforce.com, I was overwhelmed by the amount of information presented on the website. My first thought was, "I wish somebody would writed a "Dummy" book for the program. I was pleasantly surprised to find out that it was being released and ordered my copy immediately. I received my copy shortly and began reading and applying the data presented in the book.
While I will continue to avail myself of the training presented on the Salesforce.com site, the presentation of the data in Salesforce.com for Dummies has given my use of the program a real kick-start.
The writer (Mr. Wong), has written this book for users of the program, not for computer programmers. The data is laid out in concise, easy-to-understand terms which even "sales-types" like myself can understand. Applying the suggestions in the chapter on customization has saved me hours of "hair-pulling" work.
I will continue to reference this book and will make it required reading for all those in my company using Salesforce.com. It makes a great CRM program even better, because we will now be able to use all of the features, rather than a few basic one.
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